BetterTracker : Your shift on autopilot
An exploration in innovation
Challenged by one of our largest customers to show off, this is how we went to work and how I changed the way I think about product design forever.
While working with a customer, and building a universal tool to help manage scheduling and inventory, they challenged the team at HotSchedules to really innovate, push the limits. After a series of conversations with their executive team, and then some active brain storming sessions, we came up with the BetterTracker. This was mostly led by my VP of Product, Ricky Friedlander. If you ever get a chance to meet up with him I highly recommend you do so. He’s one of the most creative, kind, and visionary individuals I’ve ever worked with and had a tremendous impact on how I think about products and design.
The premise was simple, could we use IOT (a cutting edge technology at the time), machine learning, and big/little data to turn our POS and Display boards into living entities. Offering real-time suggestive content, in an organic manner. At the time Halo was huge, and while we couldn’t build a drone assistant we were totally inspired by Spark.
BetterTracker not only gives you in-depth real-time awareness of your store, but also gives you the ability to handle urgent issues before they happen. freezer not cold enough - you get a notification, fryers not hot enough - you get a notification, employees not meeting their marks - you get a notification.